Last updated: June 13, 2026
Last Mile Road operates a pay-as-you-go model — you are charged only for the audio minutes you process. We handle refunds fairly on a case-by-case basis.
The key principle: you can always try before you commit. Every new account receives 20 free minutes to evaluate the service.
Every new account automatically receives 20 minutes of free processing. This is enough to process a short interview or field recording and evaluate whether the quality meets your needs.
You do not need to provide payment details to start your free trial. We will ask for them only when you choose to purchase additional minutes.
If the transcripts or translations produced are materially different from what we describe on our website (e.g., languages listed as supported that fail to process), you may request a full refund for those specific minutes.
If our systems fail to process your audio or deliver results due to an error on our side, the affected minutes will be refunded.
If you are charged in error — for example, a duplicate charge or charge for an amount you did not authorise — we will issue a full refund.
Our service uses AI models to generate transcripts and translations. Accuracy varies depending on recording conditions, background noise, speaker clarity, and the language itself. Published accuracy figures are measured under controlled conditions and may not reflect real-world results.
We do not generally offer refunds based solely on transcript quality. The free trial is your opportunity to evaluate whether the quality meets your needs before purchasing minutes.
If you have a concern not covered above, email us. We review each request on its merits and will do our best to find a fair resolution.
Paddle is our payment provider (Merchant of Record). When we approve a refund:
Timing: Card refunds typically take 3–5 business days to appear. PayPal refunds usually show within 48 hours.
To request a refund, email support@lastmileroad.org with:
We'll review and respond within 5 business days. If approved, we'll process it through Paddle right away.
As a Paddle seller, Paddle handles disputes and chargebacks on our behalf. If you believe a chargeback was filed in error, contact us and we can work with Paddle to resolve it.
Whether you had a great experience or something fell short, we want to hear about it. Your feedback helps us improve for everyone.
Send feedback to: feedback@lastmileroad.org
Email: support@lastmileroad.org
Feedback: feedback@lastmileroad.org
Website: https://lastmileroad.org